FAQs at The Parking Spot


Facility Questions

Q Are you always open? A Yes, all of our facilities are open 24/7, every day of the year. Q How often do your shuttles run? Where will they drop me off and pick me up? A At most of our locations under The Parking Spot brand, shuttles run every 5 to 7 minutes and will pick you up at your vehicle after you park. At our parking garages in Los Angeles and St. Louis, our shuttles will pick you up near the elevators on the ground level. At our locations offering valet service, guests will be directed to the nearby shuttle pick-up area by the valet attendant. At all facilities, the shuttles will take you right to your terminal at the airport.
When departing our facility for your trip, you will receive either a locator slip or valet ticket with airport pick-up instructions for your return.
Q What are your Spot locations, and how do they differ from The Parking Spot locations? A Spot is our modified parking service at EWR and HOU. Spot is for value conscious travelers who stick to their budget, but still appreciate great service. Shuttles typically run less frequently at Spot. Q When should I arrive at The Parking Spot? A Generally, we recommend arriving at our facility 15-20 minutes before you want to be at the airport. Due to market-specific traffic considerations, we recommend arriving 30 minutes before you want to be at the airport at DIA, DFW, IAH, LAX and LGA. Q Do you provide assistance for guests requiring accommodations due to a disability? A Yes, we have options available in order to provide equivalent services in the most integrated setting for guests requiring accommodations. Please contact the lot you are interested in directly to discuss which service will be the best fit for you. Contact information can be found through this link. Q How does valet work? A Valet parking is our parking service where we park your car for you so you can hop on a shuttle and get to the airport quicker. We will then prepare your car for you upon your return home to expedite the checkout process. Q What locations offer car washes and car detail services? A Currently, we offer car care service at the following locations:
  • Austin – The Parking Spot West
  • Baltimore
  • Charlotte
  • Columbus
  • Dallas Love Field – The Parking Spot 1
  • Denver
  • DFW – The Parking Spot North
  • Houston Hobby – The Parking Spot 1
  • Houston IAH – The Parking Spot JFK
  • Los Angeles – The Parking Spot Century and The Parking Spot Sepulveda
  • Kansas City
  • Nashville
  • Newark – The Parking Spot Haynes and The Parking Spot McClellan
  • Orlando
  • Philadelphia – The Parking Spot 1 and The Parking Spot 2
  • Phoenix – The Parking Spot 1
  • St. Louis – The Parking Spot 1
Q You have multiple properties at some airports. How do the properties differ? A At airports with multiple properties, parking types, amenities, shuttle frequency and pricing may differ by location. Click here to select the airport you're flying out of on your next trip. You'll then be able to find our facility at that airport that best fits your travel plans! Q Do both of your locations in Atlanta go to the International Terminal? A If you are flying internationally, please go to The Parking Spot 1 on Camp Creek Parkway and enter the covered parking area upon arrival and follow the signs to the designated International Terminal parking spaces.
Due to the distance to the International Terminal, The Parking Spot 1 shuttles will depart on the hour and half hour continuously. Similar to domestic terminal service, a shuttle will drop you off at the departure area of the International Terminal so you can quickly catch your flight.
When you return to Atlanta, please call The Parking Spot 1 for pick-up at the International Terminal. The Parking Spot 1 shuttle will pick you up on the lower level under the "Park/Ride Shuttles – Orange 2" sign, which is right outside the A-1 doors. Shuttles will pick-up at the International Terminal approximately every 30 minutes.
Q If I fly out of one airport, but return to another, will your shuttle pick me up? A We have multiple facilities in some cities that also have multiple airports. These cities include Dallas, Houston, and New York. Our shuttles exclusively service the airport at which they are located. Click here to select the airport you're flying out of on your next trip. You'll then be able to find our facility at that airport that best fits your travel plans!

Reservations

Q Do I need a reservation? A Reservations are strongly recommended, but they are not required if space is still available. Since some parking types have more limited availability than others, a reservation will guarantee the parking type of your choice (open-air, covered, valet, etc.). Reservations are particularly encouraged around major travel holidays.
At facilities with our new entry and exit equipment, reservations can also be used to enter and exit our facility. Click here for more information.
Q How do I make a reservation? A Reservations may be made up until one hour prior to your arrival at our facility, provided space is still available. They can be made by clicking here. You will be asked to provide a credit card number for the $4.95 reservation fee, which covers the cost of holding your space open. However, Spot Club members receive free reservations. To join the Spot Club, please click here
Need to make a reservation on the fly? You can also make reservations by using the Parking Spot App. Click here for more information.
Q How do I change or cancel a reservation? A First, click here to search for your reservation using your confirmation number or by signing in to your Spot Club account. You will then be able to change or cancel your reservation. Reservations may be changed or canceled up to one hour prior to entry.
You can also cancel a reservation using the Parking Spot App. Log in, tap on My Reservations, tap on the reservation you would like to cancel, and then tap the Cancel Reservation button. Click here for more information about the Parking Spot App.
Q What are your rates? A Please click on Locations at the top of this page and select your location. Rates and parking types for the location of your choice will be displayed at the bottom of the page.
You can also access rate information by tapping on Locations from the homepage of the Parking Spot App. Click here for more information.

theSpotClub®

Q What is the Spot Club program? A The Spot Club program is The Parking Spot's loyalty program. Click here for more information on the Spot Club! Q Is there a fee to join the Spot Club? A No, the Spot Club program is free! Q How do I join the Spot Club? A The easiest way to join the Spot Club program is by clicking here from your desktop computer, or by downloading our free mobile app. Click here to learn more about our free mobile app. Q How do I view my point balance? A Log in to your Spot Club, and your points will be displayed on your Member Homepage. If you have not registered your Spot Club card yet, you can do so here.
You can also view your point balance in the Spot Club Account section of the Parking Spot App. Click here for more information about the Parking Spot App.
Q Do I need to use my physical Spot Club card to get my points at checkout? A In order to receive points for your stay, you must use your Spot Club card at exit. Alternatively, at facilities with our new entry and exit equipment, you may use your virtual Spot Club QR code found within your Parking Spot App to enter and exit. To learn more about your virtual Spot Club QR code, please click here. Q I forgot to use my Spot Club card at checkout. How do I receive credit? A Log in to your Spot Club account at the top of this page, then click on Account Settings. On the left side of your screen, select Missing Credits. Enter your ticket number in the text box that appears below the ticket graphic, entering only the digits that are highlighted in the graphic. Your account will be updated immediately.
You can also receive missing credit through the Parking Spot App. Log in, tap on My Account, tap on Request Missing Credits, and then follow the prompts on your phone for the points from your stay to be applied to your account.
Q Can I get a copy of my receipt? A You are given the option to reprint your receipts on the main page after you log in, under the Recent Transactions header.
If you do not have a Spot Club account, you will have to contact a manager at the facility you parked at for a copy of your receipt. Our managers can retrieve receipts up to 60 days from your exit date. You will need to provide the credit card number used at exit.
Q My Spot Club card is damaged, lost, or stolen. How can I get a new card? A Sign in to your Spot Club account at the top of this page, click Account Settings, and then on the left side, select Replacement Card. A replacement card will be mailed within 2 weeks, and the points from your old card will be transferred automatically to the new one.
At facilities with our new entry and exit equipment, you can download the Parking Spot App as an alternative to having a physical card. Click here for more information.
Q How do I retrieve my password? A Click here to retrieve your password. Q Why is the amount paid different on my Spot Club account summary vs. my credit card statement? A Only your parking charge is eligible for Spot Club credit. Tax, fees, and car care services are not eligible, so your credit card charge may be higher. Q How do I manage my payment methods? A Log in to your account and click on Account Settings, then select My Payment Methods from the menu on the left side of your screen. From there, you can edit existing payment methods, add a new payment method, change your default payment method, or activate Mobile Fast Exit. Click here for more information about Mobile Fast Exit.
You can also update your payment methods by using the Parking Spot App. Log in, tap on Spot Club Account, and then tap on My Payment Method.
Q Do my Spot Club points ever expire? A Yes, your Spot Club points will expire if your account is completely inactive for 18 consecutive months, or after 90 days of inactivity on an unregistered Spot Club card. If your points have expired and you are interested in reactivating your Spot Club account, please contact us. Q How do I redeem points for free parking? A Sign in to your Spot Club account and select Redeem Points on the right side of your Member Homepage. Choose your location, the dates, and the times of your trip and submit. Your award certificate will be generated immediately. Please print your award certificate and present it to the cashier at exit. Or, if you are parking at a facility with our new entry and exit equipment, then there is no need to print your award certificate! Simply scan your virtual Spot Club QR code at entry and exit. Click here for more information on our new entry and exit equipment.
You can also redeem your points using the Parking Spot App. Log in, tap Spot Club Account, scroll down, and then tap Redeem Points. Click here for more information about the Parking Spot App.
Q How do I cancel or change an award certificate? A Please contact us to cancel or change your award certificate. We will cancel your certificate and add your points back to your Spot Club account.

Spot Club Tiers

Q How do I qualify for the silver, gold, or platinum tier? A Keep parking with us and using the Spot Club! Every February 1st, we’ll tally the number of stays and points you’ve earned the previous 12 months to see if you qualified for tiered status for the following 12 months. To qualify for:
  • Silver: stay with us at least 4 times and earn at least 800 points the previous 12 months.
  • Gold: stay with us at least 6 times and earn at least 2,500 points in the previous 12 months.
  • Platinum: stay with us at least 8 times and earn at least 4,500 points in the previous 12 months.
Q How do I see what benefits I’ve earned? A First, make sure your Spot Club card is registered. If your Spot Club card is not registered, you cannot qualify for a tier. Once you are logged in to your Spot Club account, visit this link to see your rewards.
You can also view your rewards on the Parking Spot App. Log in, tap on Spot Club Account, scroll down, and tap on the Spot Club graphic.
Q Why are "My Redeemable Points" higher than my "Total Points Earned?" A Your "Total Points Earned" are only the points you earned in the current tier cycle (since February 1st). Also, we occasionally offer complimentary promotional points that may be used for free parking, however aren't considered "earned" points. Q Why are "My Redeemable Points" lower than my "Total Points Earned?" A Your "Total Points Earned" are only the points you earned in the current tier cycle (since February 1st). Also, once you redeem Spot Club points, those points will come out of your "My Redeemable Points" total, however not out of your "Total Points Earned" total. Q I qualified for a Spot Club Tier. When do I get my free day of parking for my anniversary? A Within 24 hours of the anniversary of the day you joined the Spot Club, you will see enough points deposited into your Spot Club account to redeem for one free day of parking. Q I qualified for a Spot Club Tier. How do I get my discount on car care? A Simply log in to your Spot Club account and add a car care service during the parking reservation process. Your discount will be automatically applied before prepayment is due. Note, you must purchase your car care service when you make your reservation for your discount to be applied. Q I am a gold or platinum Spot Club member. How do I redeem my Spot Club points for a free exterior hand car wash? A Log in to your Spot Club account and select "Redeem Points," a black button on the right-hand side of your member homepage. Begin the reservation process, and when you are prompted to add car care (where applicable), you will have the option to use points on a basic wash (one free wash per program year). Q I am a gold or platinum Spot Club member. How do access premier Guest Services support? A Log in to your Spot Club account, click on Support, then click on Contact Us. Your inquiry will be prioritized based on tier status. Q I am a platinum Spot Club member. Which airline partners accept Spot Club points in exchange for miles? A Currently, platinum Spot Club members may trade up to 500 Spot Club points for airlines miles with United or Alaskan Airlines. Platinum members may only transfer your miles once per year. Please allow 10 business days for your airline miles to appear in your airline loyalty account. Q I am a platinum Spot Club member. What locations offer premium parking area upgrades? A Premium parking is currently available at The Parking Spot in Orlando. Premium parking is expected to become available at more facilities soon.