Our Response to COVID-19

We want you to know that the health and safety of our guests and our employees are at the forefront of all of our decisions. This page will be updated as needed when new information becomes available. Thank you in advance for your patience and understanding during this fluid time in travel!


March 23, 2020 Update: In this section, we will address the following topics:
1. Cancelling or Changing your Reservation
2. Cleaning and Sanitizing our Facilities
3. Hours of Operation
4. Shuttle Service
5. Spot Club
6. Valet Service

Cancelling or Changing your Reservation: We know our guests are taking a second look at their travel plans right now. Therefore, we are currently offering customers the ability to cancel both Pay Later and Pay Now reservations for a full refund up to an hour before their check-in time. Pull up your reservation on the My Reservations page to modify or cancel.
Cleaning and Sanitizing our Facilities: We want let you know about the steps we are taking to protect our Parking Spot family—guests and employees alike--in order to make your travel as seamless as possible. Please see our entry below from March 13 for more details.
Hours of Operation: In light of decreased travel demand, we will be temporarily consolidating operations is some of our markets. Please visit each of our Locations pages to check the status of the facilities in your market. All facilities that will remain open will continue to operate 24/7. We look forward to reopening all impacted facilities soon!
Shuttle Service: Shuttles will depart our lots for the airport on every hour and half hour (for example, at 5:00am and 5:30am). Then, when you return home from your trip, please call the facility you parked at for pick-up from the airport.
Spot Club: We know that the current climate may limit your travel. We will pause the expiration of all points scheduled to expire between now and May 31, 2020.
Valet Service: In the spirit of ensuring the safety of our guests and our employees, we will be temporarily suspending our valet service at all our locations beginning Friday, March 27th. If you are traveling over the coming weeks and typically park valet, we hope you'll consider one of our self-park options instead. Please make a reservation to see what parking types are currently available at your airport.


March 13, 2020 Update: We want you to know that the health and safety of our guests and our employees are at the forefront of all of our decisions. We appreciate that The Parking Spot is the starting point and the ending point of travel for all our guests, and we recognize the importance of our role, particularly in the midst of the situation with coronavirus (COVID-19). We want to take this opportunity to let you know about the steps we are taking to protect our Parking Spot family -- guests and employees alike -- in order to make your travel as seamless as possible.

  • We are monitoring the situation closely and following suggestions and guidelines from the Center for Disease Control (CDC) and the World Health Organization (WHO). 
  • We’ve always placed a priority on the cleanliness of our locations and vehicles. We know this is more important than ever, and our teams on the ground have heightened sanitization and cleaning procedures for all of our shuttles, equipment, and high-traffic customer spaces. In addition, our team is making every effort to provide antibacterial products for all shuttle passengers and facility employees.
  • We have implemented a cross-functional response team to coordinate fast responses across our organization, both to address guests’ needs and to react expeditiously to this rapidly evolving situation.
  • Our employees are the core of our culture and company, and their well-being will always be a top priority. We are reminding our teams to follow health authority best practices and encouraging everyone to take care of themselves, including staying home if they are feeling ill. 

Our entire Parking Spot team is here to support you during this time. Team. People. Service. That’s what we stand for, and that's what we will continue to focus on.


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