Our Response to COVID-19

We want you to know that the health and safety of our guests and our employees are at the forefront of all of our decisions. This page will be updated as needed when new information becomes available. Thank you in advance for your patience and understanding during this fluid time in travel!

September 16, 2020 Update: As we move out of the summer travel season and set our sights on Fall travel, we wanted to remind you of a few of the ways The Parking Spot is prioritizing safety and sanitization.

1. The Parking Spot requires all guests and employees to wear masks or face coverings on our shuttles.
2. All shuttles have been treated with antimicrobial products, and on top of that, are cleaned at 4x/day with disinfectant products.
3. Hand sanitizer is available on our shuttles for guests and employees to use.
4. We are limiting capacity on our shuttles. 
5. All of our guests are able to enjoy a touchless in-and-out experience by using Fast Exit on the Parking Spot App. With Fast Exit, the only thing you are touching is your own phone. Learn more about Fast Exit here.

Thank you for trusting The Parking Spot for your airport parking needs. We hope to see you soon!

July 20, 2020 Update: As the COVID-19 pandemic wears on, The Parking Spot continues to evolve and adapt. In accordance with the most recent recommendations by the Center for Disease Control (CDC), The Parking Spot will now require all guests to wear masks or face coverings on our shuttles.

Previously, masks were strongly encouraged, but not mandated. However, as COVID-19 cases continue to rise in our country, we are now requiring that masks or face coverings be worn.

If you forget your mask, not to worry: we’ve got you covered! A limited supply of complimentary masks will be available on our shuttles. This will help protect yourself and others, allowing all of our guests to feel safe and comfortable on our shuttles.

Thank you for your help and cooperation, and we look forward to seeing you soon!  

June 19, 2020 Update:
 With the summer travel season underway, The Parking Spot wants to thank all of our guests in advance for your patience and understanding as we practice responsible physical distancing at our facilities and on our shuttles by limiting shuttle capacity. Also, with more and more airports across the United States mandating protective face coverings within the airport premises, we are asking all guests to please wear a mask while riding our shuttles, too. We may be obligated to turn away guests who don't comply with government orders or mandates. Thank you for protecting yourself and others, and we look forward to seeing you soon!

June 11, 2020 Update: We are excited to introduce a completely touchless experience for our guests! Your safety is our top priority, and that's why you can always make your Parking Spot entry and exit a completely touchless experience by using Fast Exit on the Parking Spot App. With Fast Exit, the only thing you are touching is your own phone. Learn more about Fast Exit here!

June 1, 2020 Update: We are excited to announce that we have started to resume valet service in select markets, including Hartford and Nashville. New measures will be taken to ensure the safety of guests and employees who decide to valet park.

In addition to our general safety and sanitization measures outlined in earlier posts on this blog, our valet team will record guest vehicle information from a distance and place that information on the windshield of the guest’s vehicle for the guest to safely retrieve.  Out team will assist with luggage if it is requested, using barriers to do so.  Disinfectant wipes will be readily available for guests and employees to use.

We also encourage all guests to download our mobile app and set up “Fast Exit” within the “Mobile Checkout” section, which will help facilitate an express checkout on your next stay.  When Fast Exit is set up and you land back home from a trip, a button will pop up on your app that signals our team at the lot to prepare your vehicle.  Once you tap that button, your transaction will be closed out, and your car will be pulled around, so you can hop right in it and head home when you return to our lot, without needing to see a cashier!

Outside of these valet updates, as a reminder, our shuttle schedule at all of our lots has temporarily been modified given the decrease in travel demand. Shuttles now leave for the airport every half hour, so please plan ahead and get to our lot with plenty of time to spare before your flight.

We look forward to seeing you soon!

May 1, 2020 Update: For more than 20 years, The Parking Spot has made a promise to you.  We’ve committed to a safe, efficient, and cost-effective way for you to park near airports, nationwide.  In the face of the COVID-19 crisis, this commitment remains strong.  In the coming weeks, we will introduce a number of safety enhancements at our facilities.  These include:

Employee and Guest Safety
  • All employees at our facilities will be required to wear a mask and will be provided a PPE kit.
  • Guests are encouraged to follow all of the CDC's recommendations for travel and to wear a protective mask when parking with us. 
  • Hand sanitizer will be available on our shuttles for employee and guest use.
Shuttle Cleaning and Sanitization Procedures
  • We are beginning the process of antimicrobial application on the shuttles and in high-touch areas.
  • We have implemented daily cleaning procedures for all shuttles and high-touch areas.
Social Distancing
  • We are encouraging social distancing on our shuttles.
  • Our drivers will continue to be there for you and would be happy to safely help with your luggage if you would like. 
Touchless Checkout Procedures
  • All of our guests will be able to enjoy a touchless in-and-out experience through The Parking Spot App.

To ensure full compliance with these initiatives, we are rolling out new training programs to all of our employees.  Employees will need be certified in these new safety procedures before they can serve our guests.  Please continue to check this blog, as we will update it with further information as it becomes available.  We’re looking forward to seeing you soon!

April 8, 2020 Update: The Parking Spot salutes our Healthcare Heroes! During this challenging time when so many in healthcare are out there fighting for others, we’re here for you and want to help. That’s why we are offering essential healthcare workers FREE parking at any of our facilities now through National Nurses Week, which is May 6-12 this year. Click here for more information!

April 1, 2020 Update: In this section, we will address the following topics:
1. Cleaning and Sanitizing our Facilities
2. Hours of Operation
3. Reservation Flexibility 
4. Shuttle Service
5. Spot Club
6. Valet Service

Cleaning and Sanitizing our Facilities: We want let you know about the steps we are taking to protect our Parking Spot family—guests and employees alike--in order to make your travel as seamless as possible. Please see our entry below from March 13 for more details.
Hours of Operation: In light of decreased travel demand, we will be temporarily consolidating operations in some of our markets. Please visit each of our Locations pages to check the status of the facilities in your market. All facilities that will remain open will continue to operate 24/7. We look forward to reopening all impacted facilities soon!
Reservation Flexibility: The Parking Spot is proud to offer a variety of reservation options for travelers. The best deals can be found with our Pay Now reservations. The longer you stay and the earlier you reserve, the better your deal will be. When you make a Pay Now reservation, you can change your reservation any time up until 1 hour before check-in. Or, to enjoy the flexibility of no cancellation fees, guests can make a Pay Later reservation. With Pay Later reservations, you'll still save on our already low rates, plus you'll have the option to cancel with no penalty any time before check-in. 
Shuttle Service: Shuttles will depart our lots for the airport on every hour and half hour (for example, at 5:00am and 5:30am). Then, when you return home from your trip, please call the facility you parked at for pick-up from the airport.
Spot Club: We know that the current climate may limit your travel. We will pause the expiration of all points scheduled to expire between now and December 31, 2020.
Valet Service: In the spirit of ensuring the safety of our guests and our employees, we will be temporarily suspending our valet service at all our locations beginning Friday, March 27th. If you are traveling over the coming weeks and typically park valet, we hope you'll consider one of our self-park options instead. Please make a reservation to see what parking types are currently available at your airport.

March 13, 2020 Update: We want you to know that the health and safety of our guests and our employees are at the forefront of all of our decisions. We appreciate that The Parking Spot is the starting point and the ending point of travel for all our guests, and we recognize the importance of our role, particularly in the midst of the situation with coronavirus (COVID-19). We want to take this opportunity to let you know about the steps we are taking to protect our Parking Spot family -- guests and employees alike -- in order to make your travel as seamless as possible.

  • We are monitoring the situation closely and following suggestions and guidelines from the Center for Disease Control (CDC) and the World Health Organization (WHO). 
  • We’ve always placed a priority on the cleanliness of our locations and vehicles. We know this is more important than ever, and our teams on the ground have heightened sanitization and cleaning procedures for all of our shuttles, equipment, and high-traffic customer spaces. In addition, our team is making every effort to provide antibacterial products for all shuttle passengers and facility employees.
  • We have implemented a cross-functional response team to coordinate fast responses across our organization, both to address guests’ needs and to react expeditiously to this rapidly evolving situation.
  • Our employees are the core of our culture and company, and their well-being will always be a top priority. We are reminding our teams to follow health authority best practices and encouraging everyone to take care of themselves, including staying home if they are feeling ill. 

Our entire Parking Spot team is here to support you during this time. Team. People. Service. That's what we stand for, and that's what we will continue to focus on.

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